Refunds and Cancellation Policy
Last updated: 24 June 2026
This policy explains how cancellations and refunds work for all programs run by HimalayanGurus Fitness OPC Private Limited ("Company," "we," "our," or "us"). By confirming a booking, you agree to these terms.
How to Cancel
All cancellations must be made in writing, by email only, to info@himalayangurus.com. This is the only channel we accept for cancellations.
We do not accept cancellations made through WhatsApp, Instagram, phone calls, social media, or any other platform. A message on any of those channels does not count as a valid cancellation.
Your cancellation takes effect on the date your email is received at info@himalayangurus.com, and your cancellation charge is calculated from that date. We recommend you keep a copy of your sent email as proof of the date.
Pre-Booking Fee (Non-Refundable)
Every booking is confirmed with a pre-booking fee, which holds your place in the batch.
| Program | Pre-booking fee | Refundable | Transferable | Carry forward |
|---|---|---|---|---|
| 1-Week Fitness Vacation | Rs. 20,000 | No | No | No |
| Fitness Bootcamp 4-Week Health Transformation Program | Rs. 30,000 | No | No | No |
The pre-booking fee is strictly non-refundable, non-transferable, and cannot be carried forward under any circumstances.
Cancellation Charges
The schedule below applies to all our residential programs. Cancellation charges are calculated on the program balance, which is the full program fee minus the non-refundable pre-booking fee.
For the Fitness Bootcamp 4-Week Health Transformation Program, the program fee ranges from Rs. 1,50,000 to Rs. 5,00,000 depending on the package you choose, so the balance is that fee minus the Rs. 30,000 pre-booking fee.
| Notice before start date | Cancellation charge | Refund of balance |
|---|---|---|
| 90 days or more | 0% | 100% of the balance |
| 60 to 89 days | 50% | 50% of the balance |
| 30 to 59 days | 75% | 25% of the balance |
| 1 to 29 days | 90% | 10% of the balance |
| No-show or same-day cancellation | 100% | No refund |
Refund Process
- Refunds apply only to the program balance, never to the pre-booking fee.
- Refunds are initiated within 72 hours of receiving a valid written cancellation.
- Approved refunds are credited within 5 to 7 business days to the original payment method.
- A refund of the balance applies only once full program payment has been completed.
Results Are Not a Basis for a Refund
Our programs are hand-holding fitness and lifestyle programs, not medical treatment. We measure and independently verify your progress, but individual results depend on many personal factors and are not guaranteed. For this reason, refunds are not offered on the basis of results, nor for late arrival, early exit, or sessions you choose to miss. The program fee is fixed and is not prorated.
Medical Emergencies (Credit Note, at Our Discretion)
In genuine medical emergencies, supported by documents, we may offer a non-transferable credit note valid for 6 to 8 months, which you can use towards a future batch. This is offered at our discretion as a goodwill measure. It is not a right and is subject to approval.
Why the Fee Is a Fixed, All-Inclusive Charge
Our program is a complete residential experience, not a per-day or per-service model. Effective 15 June 2026, every batch is strictly capped at a maximum of 20 people, so a confirmed booking reserves one of only a few places in your batch. Once your booking is confirmed, we:
- Reserve your accommodation and plan your meals
- Schedule dedicated coaches and operations for you
- Begin backend planning and customization of your program
- Commit advance payments to our vendors and partners
This is why the fee is charged upfront as a fixed, all-inclusive amount that reflects the full structure and commitment of the program. It is non-refundable beyond the schedule above and is not prorated.
Force Majeure
In events beyond our reasonable control, such as natural disasters, extreme weather, government restrictions, or pandemics, we will make reasonable efforts to reschedule your program or offer a credit note where possible. In such cases, monetary refunds are not guaranteed. These situations are governed by the force majeure terms of your booking agreement and by applicable Indian law.
Acknowledgement
By confirming your booking, you agree to all the terms in this policy. This policy overrides any verbal or informal conversation.
If you have any questions before booking, please contact us at info@himalayangurus.com.